Refund Policy
At FernBorough, we pride ourselves on our delicious pizzas and excellent customer service. Our goal is for every customer to be fully satisfied with their order. The following Refund Policy applies to purchases made through fernborough.xyz.
Cancellation Policy
If you need to cancel your order, please contact us immediately at +44 20 7946 0958. Orders can only be canceled before they enter the preparation stage. Once preparation has begun, we are unable to accommodate cancellations.
Refund Eligibility
Refunds may be granted under the following conditions:
- Incorrect Order: If you receive an order that is different from what you specified during checkout, please call us at +44 20 7946 0958 within 2 hours of receipt. We will arrange to have the correct order sent to you or offer a refund.
- Quality Issues: We take pride in the quality of our food. Should you find the food unsatisfactory due to quality concerns, contact us within 2 hours of receipt. We may request photographic evidence and a detailed description of the issue.
- Missing Items: If your order arrives and is missing items, contact us immediately. We will either arrange to send the missing item or offer a refund for the missing item(s).
Non-Refundable Items
Please note that the following are not eligible for refunds:
- Orders declined after delivery has been made
- Issues not reported within the specified timeframe
- Gift cards
- Special promotions and offers that specify no refunds
Process for Requesting a Refund
To initiate a refund, please contact our customer service team at +44 20 7946 0958 with your order number, contact details, and a clear explanation of the issue. We may also ask for additional information or evidence to process your request.
Upon confirmation that your order is eligible for a refund, we will process the refund to your original method of payment. Refunds typically appear within 5-10 business days, depending on your bank or credit card issuer.
Amendments to the Refund Policy
We may update this Refund Policy from time to time to reflect changes in our practices. Such amendments will be effective upon posting an updated version on our website. We recommend visiting this page periodically to stay informed of any changes.
Contact Us
If you have any questions regarding our Refund Policy, please reach out to our customer support team. We are dedicated to ensuring that your experience with FernBorough is seamless and enjoyable.
Last Updated: March 1, 2023
FernBorough,
43 Bedford Street, Westminster,
WC2E 9HA, London,
United Kingdom.
Phone: +44 20 7946 0958